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    $179.99 list($229.99)
    1. Fantom FM760 Twister 500DX Upright
    $39.99 list($79.99)
    2. Fantom Bagless Cyclonic Hand Vac
    $179.99 list($229.99)
    3. Fantom FC251 Falcon Canister Vac
    $29.99 $19.95
    4. Fantom HEPA Filter for Fantom
    $179.99 list($229.99)
    5. Fantom FM239 Thunderbolt Canister
    $29.99 $14.00
    6. Fantom HEPA Filter for Fantom
    $29.99 list()
    7. Fantom XFH239 Genuine Fantom HEPA
    $199.99 list($249.99)
    8. Fantom Twister 700LX Upright Vacuum
    $29.99 $19.95
    9. Fantom HEPA Filter for Fantom
    $29.99 $19.95
    10. Fantom HEPA Filter for Fantom
    $29.99 $23.75
    11. Fantom XFH760 Genuine Fantom HEPA
    $29.95
    12. Fantom Genuine Brush Roll for
    $24.88 list($99.00)
    13. 2 FANTOM FURY VACUUM CLEANER HEPA
    $28.90 list($99.00)
    14. 2 FANTOM VACUUM CLEANER HEPA FILTERS
    $149.99 list($199.99)
    15. Fantom FM740 Twister 300SE Upright
    $41.50
    16. Fantom Genuine Hose for Lightning
    $24.95
    17. Fantom Genuine Vacuum Assembly
    $29.99 list()
    18. Fantom XFH740 3 Genuine Fantom
    list($39.95)
    19. Fatom Hepa Filter
    $29.99 list()
    20. Fantom XFH251 Genuine Fantom HEPA

    1. Fantom FM760 Twister 500DX Upright Vacuum
    list price: $229.99
    our price: $179.99
    (price subject to change: see help)
    Asin: B000069BFD
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 31275
    Average Customer Review: 2.63 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Features

    • Measures 13 by 13 by 46 inches
    • 12-amp motor and 12-inch cleaning path
    • Quick-release dust canister
    • HEPA filter removes 99.97 percent of particles down to 0.3 microns
    • Moves easily from carpets to hard surfaces

    Reviews (41)

    1-0 out of 5 stars The Worst Hunk of Plastic I ever bought
    Purchased the Fantom last year. The first week the hose came right out of the bottom. Had to use glue to keep it in place and working. The hunk of plastic that keeps the cord wound up cracked right off. The wheel one day decided to fall off. The vacuum uses belts constantly. I replaced 4 belts in one year. Customer service is a joke. They will look at the vacuum for $30.00, which you must enclose.You must send them the vacuum and pay the $30.00 in shipping. <br /> The vacuum tips over all the time, and it is very NOISY.You run over the cord continuously. This is a horrible, vacuum cleaner. A big waste of money for a bagless.

    1-0 out of 5 stars Don't waste your money!
    The first time I used the vacuum, it was great. Each subsequent use has been an exercise in frustration. The suction is minimal, it' kicks up dust and it cuts off after only a few minutes. A total waste of money. Don't do it!

    1-0 out of 5 stars Out of all the vacuums out there, I BOUGHT THE WORSE!
    What a cheap hunk of plastic! Within 2 days of purchase my hose ripped from the bottom. Had to super glue it into place. Called customer service, and had to remit $30.00 for them to just look at it, in addition to paying the shipping charges of the vacuum which would come to about $30.00. Did not send it. The vacuum uses belts constantly and they are not cheap. The plastic attachment for where the cord goes, cracked off, and the wheel just came off. The hose has a knot in it, and the stupid thing continually falls over. It is very, very, noisy, and awful heavy to push. The light went out in 2 weeks. I would never have bought this vacuum if I read about it. Please don't waste your money. <br /> Finally bought a Hoover and I listened to Good Housekeeping.<br /> The HOOVER works great!

    4-0 out of 5 stars So far fantastic
    I bought the Phantom Twister today despite the sad reviews on this site, only because I have a Phantom Thunder that I absolutely LOVE. (The Thunder suddenly got very noisy and hard to push, though it still vacuums great.) I decided to do a test. I vacuumed the livingroom with my new Twister, and emptied the canister, which I found to be easy, despite the abundance of dog and cat hair in it.(2 cats, a batch of kittens and a dog that perpetually sheds!) I then pulled out my Thunder and vacuumed after the Twister. To my surprise and delight there was only the barest amount of dust in the bottom of my Thunder!!! I am almost as happy with this Twister as I was with the Thunder! I found the Twister very comfortable to push around. I am very pleased. I rated it a 4 because it is heavy (but no heavier than the Thunder was), and the hose for the attachments seems a little shorter than what I'm used to. So far, I would highly recommend this vacuum to anyone.

    1-0 out of 5 stars A dangerous flaw in the design
    This product has a dangerous flaw in the design. Where the base connects to the upright there is an electrical connection. That connection arcs and causes the unit to cut in and out. Eventually the connection melts and unit will not run. There is a definite fire hazard with this product. Additionally with Fantom's warranty policy you have to ship the unit to them at your cost and include $19.99 for return shipping. ... Read more


    2. Fantom Bagless Cyclonic Hand Vac FM430
    list price: $79.99
    our price: $39.99
    (price subject to change: see help)
    Asin: B000096JG1
    Catlog: Kitchen
    Manufacturer: Fantom
    Sales Rank: 11231
    Average Customer Review: 3.17 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Features

    • Measures 12 by 7.8 by 7.8 inches; weighs 5.5 pounds
    • 430 watts of power with cyclonic action for dirt separation and easy dust cup clean up
    • Dust cup design means no bags required
    • Includes direct suction hose and conveniently hose storage
    • Safety cover pulls over motorized power brush when using hose attachment

    Reviews (6)

    4-0 out of 5 stars The only thing from the new Fantoms worth purchasing
    I have owned a Fantom Thunder for the past 5 years and continue to love it. When I saw that Fantom had a hand vac, I was skeptical. It was a Euro-Pro product, and I had read many reviews saying that Euro-Pro products are POS's. I bought it from Best Buy in November, and I was satisfied at how well it cleaned. I had no pieces falling off or electrical problems, but I exchanged it for a King of the Hill Season 2. Then I read the reviews for this product and found they were mostly 4 or 5 star, then I decided that I wanted to get it again. Best Buy had one left in the box on clearance for 21.99, I bought it along with the 2 year replacement to avoid the horrible customer service, plus if it breaks, I'll get my money back. This machine did great in my car, and it picks up pet hair well. I give this 4 stars because the Tapclean filter is a pain to clean and I don't like that it's in the dust cup, but I found that most other hand vacs have a filter in the cup. If Euro-Pro made this with the cyclonic technology and filtering system the original Fantoms had, I would give it 5 stars.

    5-0 out of 5 stars I love this vacuum!
    I use the Fantom to vacuum my cars. I am absolutely amazed how much dirt it picks up from a car carpet that doesn't look all that dirty. I've had no problem with "parts falling off", and find the filter and dirt trap reasonably easy to service - it beats the heck out of dealing with bags! I love the hose attachment, and found it very easy to swap between the powered brush and the hose. Is it loud? Yes, but that's due to the powerful suction - it takes a lot of air movement to pick up dirt like this little jewel does. At 750 watts (1.0 hp) I would definitely recommend it for small to medium jobs (cars and upholstery, for example). But for bigger jobs, (a set of carpeted stairs, for example), use a Kenmore with a 5.4 horse motor and a power head attachment. It's all about having the right tool for the job, and for small vacuuming jobs I don't think there's any better tool than the Fantom 430.

    4-0 out of 5 stars Very Satisfied
    I agree with the last review. The first two reviewers almost convinced me not to get this unit but it was one of the few still out there with a powered brush. DO NOT GET AN AIR DRIVEN BRUSH UNIT! They stop rotating as soon as you contact something. I took the plunge and bought it (though not thru amazon, I found it locally on sale).

    The filter is easy to clean. A bit messier than bags but you don't have to keep replacing it either. As for the suction, it has as much as any other decent hand vac if the filter is cleaned frequently. Does a great job getting pet hair off the furniture and cleaning up our occassional spills. I would recommend it.

    4-0 out of 5 stars Powerful if high maintenance
    I read the other reviews and didn't find the complaints familiar. I bought the FM430 and have used it for almost a year (I have a big dog who sheds) and found it useful for the stairs and the upholstery (and my bedcover, or should I say, my dog's bedcover...). The only reason folks might have had issues with the suction is that the filter clogs with grit and dirt easily. I always washed it out after every use using the sprayer on my kitchen sink with something like Formula 409 and hot water, and the unit performs very well every time. Only thing is, the filter can take a day to dry even when set in front of the forced air heating vent, so I will probably buy another filter for interim use. One other thing that I found helpful: with the attached hose / brush, I wrap a band of plant velcro around the bristles when not is use to keep the bristles in proper shape (otherwise they end up all ratty looking, but no surprise there, I think that would happen with almost any long-bristled unit).

    1-0 out of 5 stars Looks good in person and on paper but that's about it
    I bought this thinking it would be great for my upholstered furniture since it has a brush head and a HEPA filter. I have 3 cats at home and this vacuum doesn't do ANYTHING. It's loud - that's about it. Sounds good and looks good, but a waste of money. You can get better cleaning results using a tooth brush on your furniture. ... Read more


    3. Fantom FC251 Falcon Canister Vac
    list price: $229.99
    our price: $179.99
    (price subject to change: see help)
    Asin: B000070IBI
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 55477
    Average Customer Review: 1.8 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Amazon.com Review

    Suitable for large areas and heavy traffic, the 12-amp Fantom Falcon canister vacuum delivers versatile applications in a user-friendly design. The vacuum's motorized carpet nozzle features a 12-inch cleaning path and automatically adjusts for changes in carpet height. An additional power head is included for vacuuming bare floors. For accommodating delicate rugs and surfaces, the nozzle also comes with variable suction control. Completely bag-free, the Falcon collects dirt and debris in a transparent dust cup that includes a HEPA filter. Pleated for maximum surface area, the HEPA filter traps allergens and irritants as small as 0.3 microns, for cleaner floors and cleaner air. When the cup is full, just unhook it from the canister, release the bottom panel, and empty into a trashcan. An integrated lid keeps this process tidy. The HEPA filter itself can be tapped clean for regular maintenance and should be replaced about every six months for optimum performance. An additional washable post-motor filter should be replaced about every 3 months.

    Structurally, the Falcon is sturdy, with components that fit together without extra bulk and release without flimsiness. The chrome handle telescopes for variation in use, and the power nozzle has its own power switch. For above-floor cleaning, the vacuum features a tidy hatch full of onboard tools, including a crevice tool, an upholstery attachment, a dusting brush, and a filter-cleaning brush. It also has a headlight, automatic cord retraction, and a motor-protective thermostat that cuts power to prevent overheating. The canister must be stored horizontally, but the hose detaches to make this simpler. --Emily Bedard ... Read more

    Features

    • Telescoping handle, headlight, and onboard tools
    • True HEPA filter removes 99.97 percent of airborne particles
    • Convenient bagless dirt collection
    • Motorized power head with 12-inch cleaning path
    • Automatically adjusts for changes in carpet height

    Reviews (5)

    2-0 out of 5 stars worst vacuum ever
    I own the fantom falcon for 6 months and the belt has gone bad on the power head. I placed an order for another belt and the fantom company told me it was on back order and it would take 6 to 8 weeks to get a new one sent to me. "WOW" no vacuum for that long, I have wall to wall carpet with a persain cat. I also don't like the way the hepa filter is on the basket it sits right in the middle of where you collect the dirt and that collects most of the cat hair and dirt> I always had to use a air compressor to blow out the dirt every time I used It. Please anyone looking to buy this vacuum that doesn't have a air compressor and has wall to wall carpet better think again.

    1-0 out of 5 stars Made cheap and it shows!
    I bought this vacuum at a local wholesale store today. I brought it home, put it together, and vacuumed for about five minutes until the hose ripped. I'll be returning it this evening. I didn't realize it was made by Euro-Pro, the same people who make the Shark line of products--which I was also disappointed with. The other vacuum didn't have much suction, and wasn't worth the money. Look elsewhere to spend your money, this brand is all Lemon!

    2-0 out of 5 stars Fantom falls flat
    This vacuum is just not as powerful as it boasts to be. I always felt it was inferior, but getting a second opinion sealed it. I had my grand piano tuned, and the tuner asked to borrow the vacuum to clean out some dust. When I gave him this fantom to use, he told me "you have a pretty weak vacuum here". It couldn't even efficiently clean dust from a piano. the vacuum is only 6 months old, but I can't take it back, so I'm going to put an ad in the paper to get rid of it. Another thing is I find it difficult to store in a closet, and a pain to drag around. I'll be going back to an upright model, and I'm open to suggestions. :O)

    2-0 out of 5 stars Beware of Falcon
    We were seduced to buy a Falcon bagless by the stylish European design and the good reputation of HEPA filter. What we've got really stinks... but not exactly in a sense we expected it. It is as noisy as a Russian bomber and requires almost as much care as a newborn baby (clean pre-engine filter and HEPA filter after each use, buy new filters every 3 to 6 months). And the cleaning of the dust container and HEPA filter is a pure pain -- you need a gas mask for that. On top of that all, our Falcon was not flying high -- it broke down on the second use. When we checked the instruction for a list of repair centers, it turned out that there aren't any -- they want you to mail the whole thing to them, pay for the shipping and insurance and send them money.. to cover costs of shipping it back.
    Isn't that what nightmares are about?

    2-0 out of 5 stars Not as good as the fantom lightning
    i bought the fantom falcom canister vacuum cleaner to replace my old fantom lightning which i loved but the motor burnt out on it. when i recived it i opened the box, and assembled it when i started vacumming with the falcon it did a wonderful job but after awhile i noticed that it wasnt picking up as good as before. so i empied the dirt container and ammeidlety noticed the prolbem. the filter in the middle of the dirt container was all clogged up with dirt. so i tapped it aginst my trash can and dirt went everywhere. the old lightning canister didnt have a filter in the middle of the dirt container. i think that fantom has really taken a downfall of quality ever since euro-pro bought the company. ... Read more


    4. Fantom HEPA Filter for Fantom Thunder
    list price: $29.99
    our price: $29.99
    (price subject to change: see help)
    Asin: B000069BFP
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 16952
    US | Canada | United Kingdom | Germany | France | Japan

    Features

    • Replacement HEPA filter fits Fatom Thunder Vacuums

    5. Fantom FM239 Thunderbolt Canister Vac
    list price: $229.99
    our price: $179.99
    (price subject to change: see help)
    Asin: B000070IBH
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 45616
    Average Customer Review: 1.8 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Amazon.com Review

    The 12-amp Fantom Thunderbolt canister vacuum is lightweight and quiet, but it also packs a lot of power into its very user-friendly design. The vacuum’s motorized power head has a wide, 15-inch cleaning path with a headlight to illuminate the cleaning area. Additionally, a lever on the head lets you manually adjust it to varying carpet heights. The chrome telescoping handle also adjusts to the height of the user, preventing back strain from bending while vacuuming. The Thunderbolt features a convenient bagless design that traps debris within an easy-to-empty transparent dust cup. A HEPA filter within the dust cup effectively removes 99.97 percent of airborne particles as small as 0.3 microns, leaving fewer irritants and allergens within the home.

    At 26 pounds, this vacuum travels easily and its wide wheels make it especially sturdy for vacuuming on stairs. The Thunderbolt has three on-board tools—a crevice tool, an upholstery attachment, and a dusting brush—to cover a wide range of cleaning needs throughout the house. In addition, large power and cord retraction buttons on the top of the unit are accessible by foot while you’re gripping the handle. --Cristina Vaamonde ... Read more

    Features

    • Three on-board tools; automatic cord retraction
    • Lightweight 12-amp canister vacuum with motorized power head
    • Head has 15-inch cleaning path, headlight, adjustable height
    • True HEPA filter removes 99.97 percent of airborne particles
    • Convenient bagless design; adjustable telescoping handle

    Reviews (5)

    1-0 out of 5 stars Be Afraid, be very afraid
    Fantom products have gone WAY downhill since they were acquired by Euro-Pro/Shark. This product may last past it's warranty, but likely will not. And you'll need a Lot of patience once you try and get any "customer service" from this company, because they don't know the meaning of the words. Run, don't walk, away from this or any product by this company!!! Don't go thru all the aggravation I have! If you have any doubts, check out TheComplaintStation.com for Euro-Pro!

    1-0 out of 5 stars Worst ever
    Although it has good suction and a power head.... It topples over all the time while vacuuming, gets clogged and my power head went dead and no one can fix or replace it.... so that's it! I only used it 6 times in 1 year, since I have maid service. Worst ever! This was my second and last Fantom!
    Tony in Florida

    1-0 out of 5 stars worst vacuum ever!
    I bought this vacuum because I owned the Fantom Fury upright and thought it was great, but wanted a canister. It seemed perfect- bagless, hepa, light, etc. It is the worst vacuum I've ever had. My dustbuster has more suction. The parts are made of cheapo plastic. The "adjustable suction" nob keeps opening. The body keeps flipping over. The retractable cord keeps sticking. The worst part is that dust gets so caked onto the filter that I have to scrape each ridge with a toothpick between each use, or there's no suction at all. Today I plugged it in, and it didn't turn on. I just bought this piece of junk 3 months ago. This is the first review I've ever written, but I felt I had to warn everyone.

    5-0 out of 5 stars Best Vacuum for all ages
    My mom makes me vacuum the carpets and the tile floors a lot. When our very old Kenmore canister's engine burnt out we needed a very good and powerful vacuum fast. Our floors get very dirty and we have shag carpet in the basement. Its best feature that didn't come on out old vac is the hard floor cleaning tool. I was looking at the reviews all the other people wrote and they don't know what they are talking about!! I really thing you should consider this canister vac.

    1-0 out of 5 stars Very poor quality plastic
    I had the previous Phantom vaccuum - the Lightning which was great. This one is so cheap and poorly put together. The unit is so loud, suction fair at best, and the plastic handle feels like it will snap at any moment. ... Read more


    6. Fantom HEPA Filter for Fantom Fury
    list price: $29.99
    our price: $29.99
    (price subject to change: see help)
    Asin: B000069BFN
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 9897
    Average Customer Review: 3 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Reviews (1)

    3-0 out of 5 stars Not too bad
    I bought this and found it ok. That is served my purpose ! ... Read more


    7. Fantom XFH239 Genuine Fantom HEPA Filter for Thunderbolt

    our price: $29.99
    (price subject to change: see help)
    Asin: B000070IBR
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 74905
    US | Canada | United Kingdom | Germany | France | Japan

    Amazon.com Review

    This replacement True HEPA filter fits Fantom Thunderbolt canister vacuums and is designed to remove 99.97 percent of all airborne particles up to 0.3 microns that can cause allergies. This filter has an anti-bacterial barrier to thoroughly trap particles and a carbon filter to reduce odors during vacuuming. This filter benefits your vacuum cleaner as well by improving the air flow and its overall performance. --Cristina Vaamonde ... Read more

    Features

    • Genuine Fantom True HEPA filters, re-engineered to improve airflow and vacuum performance, with anti-bacterial barrier and carbon filtering to reduce odors

    8. Fantom Twister 700LX Upright Vacuum
    list price: $249.99
    our price: $199.99
    (price subject to change: see help)
    Asin: B000096JG2
    Catlog: Kitchen
    Manufacturer: Fantom
    Sales Rank: 41702
    Average Customer Review: 2.71 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Amazon.com Review

    An update on previous Fantom bagless models, the Twister upright combines multi-surface capability with on-board tools and HEPA filtration. The vacuum is suitable for carpets and bare floors, with a 16-inch cleaning path, multiple height adjustment, edge-to-edge suction, and an optional-use agitator brush. Designed for minimal contact and tidy emptying, the vacuum's bag-free dust cup features a quick-release latch and a sealed lid. When dirt and debris accumulate inside, you simply remove it and empty the waste into a trash bin. A washable pre-filter and primary filter help trap dust and small particles, while the high-performance HEPA filter targets pollen, bacteria, mold, and plant spores as small as 0.3 microns. An on-board 10-foot hose and tools come in handy for above-floor tasks and tight spaces. Attachments include an extension wand, crevice tool, upholstery tool, and dusting brush. The upright also comes with a headlight, 30-foot power cord, and one-year warranty. It measures 16-1/2 by 14 by 46 inches, and weighs 30 pounds. --Emily Bedard ... Read more

    Features

    • Dimensions 16.5 x 14 x 46 weight 30 lbs.
    • 12 amps of power with a 16" cleaning path, the widest available
    • Mess free bottom emptying dust container at the push of a buttom
    • Includes Quick Release wand for above floor cleaning, brush roll shut-off for bare floors, auto carpet height adjustment, and edge cleaning function
    • 35-foot power cord and dual position system for cleaning under furniture

    Reviews (7)

    5-0 out of 5 stars Wow!This is what comes out of a 5 by 7 carpet that .........
    First off I would like to say that alot of people accuse people who write good reviews for this vacuum of working for Euro-Pro/Fantom. I am only 14 years old. I will update this review if the mechine breaks. I had a old Fantom Thunder with Dual Cyclonic Technoligy. It was still working. I bought the Twister.Ran over the 5 by 7 carpet with the Thunder then the Twister. Wow, did it pull out alot that was left behind. I love everything about this vacuum.The bottom empting canaster with the Twister nob you turn, the Hose handle, and its carpet to bare floors setting. Finally, I bought this vacuum new at K-mart
    for $159.99 and it even came with the air driven turbo brudsh.Buy it.

    1-0 out of 5 stars run away don't look back
    Do not buy a fantom product. I'am on my third one in two years. They all broke after dishing out big bucks. They are not built to last. I bought them becuse I vacuum every day do to three golden retrivers. This is a terriable product very cheaply made.

    2-0 out of 5 stars It's already stopped working at 2 months old!
    Ok, I loved this machine for the first two months. It picks up dirt I never knew I had. It's easy to operate and empty. The tools are also a nice feature. I'm very disappointed that it stopped working already. When vacumming, it has started turning itself on and off causing all the lights in the house to dim when it does this. After a few minutes, it just completely stops working at all. The headlight comes on but no motor. It would be a nice vacuum if it was reliable.

    1-0 out of 5 stars i own it and it doesn;t work i got no satisfaction from com
    I own this vacuum , it;s only 3mopnths olcand i donen;t work, i this is the 2nd one that i had the first one i send back because it was defected and this doesnlt work it is also defected, and i can; get any response form the manufactor,

    1-0 out of 5 stars Avoid this vacuum
    Pros
    good suction, bagless is easy to use, it was easy to manuver around

    Cons
    It fell apart piece by piece after 5 months, customer service from EuroPro is awful

    The Bottom Line
    Don't buy it, its unreliable

    Full Review

    I bought the machine on 6/13/03 from the Home Shopping Network. I am returning the machine on 12/29/03.

    At the very beginning, I thought I had found the perfect vacuum. It was a wonder machine, and I was impressed with the stair tool, and the power it had to get up dirt off stairs.

    But I was soon very very disappointed.

    MANUFACTURING problem: Almost immediately, the bottom grey plastic part that holds the cord (when its not in use you wrap it from top to bottom on the back of the body of the machine) broke off. So it was hard to store the cord without the cord coming loose.

    BELT problem: Within the first 2 weeks the first belt broke. Ok, not a big deal. But the next belt broke 5 months later. Most other machines I have had, it took at least a year to have a belt break, sometimes longer.

    TOOL problem: Within the first month the stair tool broke. It would not pick up dirt anymore and I was unable to figure out why.

    ELECTRICAL problem: Also, in late October, this machine developed from what I can determine an electrical problem. The power fluctuates high and low, high and low, so there is not a consistent sucking power in the machine. It will not pick up dirt like it once did. This is the biggest problem with this machine.

    WHEEL problem: Then just a week ago, one wheel fell off. I am unable to reattach it.

    CUSTOMER SERVICE problem: About the time I realized there was an electrical problem, I called HSN to complain. To my dismay, they informed me it wasnt their problem and I had to call the company who sells them, EuroPro. So I called EuroPro, and after navigating through a terrible maze of recorded telephone options, I got a human being on the phone.

    She informed me I had to send the machine back and that it would take 4-6 weeks to get it back. Once it was in their plant, they would determine if they fix it or send me a new one. I requested my money back, and they said they do not do refunds.

    Ridiculous!!!! I have never heard of such prehistoric customer service policies. I have to live without a vacuum for 4-6 weeks??? I have to pay for shipping this heavy machine back to the company??? I have to find a box to fit it in, because I threw out the box already, in my excitement of how wonderful it was initially (lesson learned there).

    So I called HSN back to complain, again, and they said basically Sorry Charlie but here is ten dollars toward your next purchase. Gee Thanks. Not sure if there will be a next time. Being a new customer to HSN, this has me very skeptical now.

    Well, I asked for a real vacuum from my family for Christmas to replace this one because I cannot live without a vacuum for 4-6 weeks. What a waste of money!!

    This Fantom is a piece of junk and I really want my money back, rather than the machine fixed.

    By the way, if I see the infomercial again, I might be calling to tell people my testimony and experience with this machine. If you get away with lousy customer service, and selling such a poorly made machine, people should know that before they buy.

    UPDATE 12/29/03:

    HSN, after sending several e-mails to customer service and also to their parent company, called me back and agreed to take the machine back and give me a refund, and also refund my shipping costs too. They have earned a customer back.

    EURPRO still stands by its policy of no refunds, 4-6 weeks time to fix it, and the buyer paying to ship the broken item back to them and the buyer also must pay the return freight back, a cost of about $40 total to the buyer.

    Recommended
    No

    Amount Paid (US$): 199 ... Read more


    9. Fantom HEPA Filter for Fantom Cyclone
    list price: $29.99
    our price: $29.99
    (price subject to change: see help)
    Asin: B000069BFO
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 69199
    Average Customer Review: 5 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Reviews (1)

    5-0 out of 5 stars I dont sneeze any more when vacuuming!!!!
    Most people say that the hepa filter is just another gumic, but it really works!!Not only does it keep away the just vacuumed smell, but I has reduced my alergies. and you have to dust less often. But as I stated earlier it gets rid of the just vacuumed smell. I can vacuum so close to my gusts arriving that I am just putting the vacuum away and they are non the wiser. Thank you for reading. ... Read more


    10. Fantom HEPA Filter for Fantom Lightning
    list price: $29.99
    our price: $29.99
    (price subject to change: see help)
    Asin: B000069BFQ
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 36288
    US | Canada | United Kingdom | Germany | France | Japan

    11. Fantom XFH760 Genuine Fantom HEPA Filter for Twister FM760
    list price: $29.99
    our price: $29.99
    (price subject to change: see help)
    Asin: B000069BFM
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 74892
    US | Canada | United Kingdom | Germany | France | Japan

    Amazon.com Review

    Trap 99.97 percent of irritating air particulates with thisreplacement HEPA filter for the Fantom Twister FM760 vacuum. The filtergets the vacuum back up to its maximum performance, trapping pollen,bacteria, mold, dust, dander, and plant spores inside. Engineered forimproved performance, the filter includes an antibacterial barrier anda carbon layer for trapping odors. Typically, each new filter lastsabout a year with regular use. --Emily Bedard ... Read more

    Features

    • Carbon filtering for reduced odors
    • Genuine Fantom True HEPA filter
    • Compatible with Fantom Twister FM760
    • Engineered to improve airflow and vacuum performance
    • Anti-bacterial barrier

    12. Fantom Genuine Brush Roll for Fury Vacuum

    (price subject to change: see help)
    Asin: B00026US4U
    Catlog: Kitchen
    Manufacturer: Fantom
    Sales Rank: 110899
    US | Canada | United Kingdom | Germany | France | Japan

    13. 2 FANTOM FURY VACUUM CLEANER HEPA FILTERS
    list price: $99.00
    (price subject to change: see help)
    Asin: B0007LYT3G
    Catlog: Kitchen
    Manufacturer: designed to fit FANTOM by vacfx
    US | Canada | United Kingdom | Germany | France | Japan

    Product Description

    THIS AUCTION IS FOR 2 REPLACEMENT FANTOM FURY HEPA FILTERS THIS HEPA FILTER FITS FANTOM VACUUMS CALLING FOR #73171. H.E.P.A. FILTERS 100% OF ANIMAL DANDER, DUST MITES, MOST BACTERIA, POLLENS SUCH AS RAG WEED, GRASSES AND PLANT SPORES, AND FILTER 99.97% OF DUST AT .3 MICRONS. MOST OF TODAY'S CURRENT VACUUMS REQUIRE THESE HEPA FILTERS TO WORK EFFICIENTLY. THESE ARE THE HIGHEST QUALITY REPLACEMENT HEPA FILTERS AVAILABLE. THE PRICE WE ARE OFFERING THESE TWO FILTERS FOR, IS COMPARABLE TO THE COST OF ONE FILTER, IN MANY STORES. STREET ADDRESSES ONLY PLEASE. NO P.O. BOXES. ... Read more


    14. 2 FANTOM VACUUM CLEANER HEPA FILTERS
    list price: $99.00
    (price subject to change: see help)
    Asin: B0007M10G4
    Catlog: Kitchen
    Manufacturer: designed to fit FANTOM by vacfx
    US | Canada | United Kingdom | Germany | France | Japan

    Product Description

    THIS AUCTION IS FOR 2 REPLACEMENT FANTOM LIGHTENING HEPA FILTERS THIS HEPA FILTER FITS FANTOM CANISTERS CALLING FOR #75091. H.E.P.A. FILTERS 100% OF ANIMAL DANDER, DUST MITES, MOST BACTERIA, POLLENS SUCH AS RAG WEED, GRASSES AND PLANT SPORES, AND FILTER 99.97% OF DUST AT .3 MICRONS. MOST OF TODAY'S CURRENT VACUUMS REQUIRE THESE HEPA FILTERS TO WORK EFFICIENTLY. THESE ARE THE HIGHEST QUALITY REPLACEMENT HEPA FILTERS AVAILABLE. THE PRICE WE ARE OFFERING THESE TWO FILTERS FOR, IS COMPARABLE TO THE COST OF ONE FILTER, IN MANY STORES. STREET ADDRESSES ONLY PLEASE. NO P.O. BOXES. ... Read more


    15. Fantom FM740 Twister 300SE Upright Vacuum
    list price: $199.99
    our price: $149.99
    (price subject to change: see help)
    Asin: B000070IBJ
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 73953
    Average Customer Review: 2.67 out of 5 stars
    US | Canada | United Kingdom | Germany | France | Japan

    Amazon.com Review

    The Fantom Twister upright vacuum not only cleans carpets, stairs and upholstery--it also cleans itself! A bagless model, the12-amp vacuum features a 13-inch cleaning path and a motorized brush roll. Though not made for bare floors, the floor nozzle is smartly constructed for edge-to-edge cleaning and has a floating head for automatic carpet height adjustment. Dirt collects in the transparent dust cup, which features a built-in handle and a bottom-release hatch for tidy emptying. The canister also features the twisting mechanism the vacuum is named for--a spiraled insert that you can engage manually to sweep out the collected debris. The Twister comes with a true HEPA filtration system to trap airborne particulates, including dust, dander, and pollen. The filter stores in a front hatch for easy access and requires replacing 2 to 4 times a year. Additional filters inside the cup can be cleaned with an included tool for regular maintenance; the subfilter is washable.

    Handily equipped for above-floor tasks, the vacuum features automatic hose conversion with a sturdy, flexible hose and onboard tools. Accessories include two extension wands, a crevice tool, and a dusting brush that converts to an upholstery tool. In use, the hose attaches to a low clip on the backside of the machine for a smart, tip-resistant structure. Function switches on the machine are simple and straightforward, and the unit as a whole is highly maneuverable. It comes with a 25-foot power cord, quick-release cord hooks, a bright headlight, and a cord retainer clip. It measures 13 by 13 by 45 inches. --Emily Bedard ... Read more

    Features

    • Measures 13 by 13 by 45 inches
    • 12-amp upright with 12-inch cleaning path
    • Quick-release dust canister and true HEPA filtration system
    • Automatic carpet-height adjustment
    • On-board stretch hose with tip-resistant structure and accessories

    Reviews (6)

    4-0 out of 5 stars best for the price
    When I decided it was time to retire my 35 year old electrolux canister, I knew I didn't need a super expensive vac because my needs would change when I moved from my apartment into a larger house in a few years. SO, I gave myself a 150.00 budget and looked around for a vacuum with the most suction, the ability to not get clogged on the tons of fur my two kitties constantly shed, and one that had attachments to get the fur off the furniture. Well, the Fantom does the job and then some. It effortlessly moves from my berber rugs to my hardwood floors and even to my super thick luxury carpet without adjusting anything. AND the suction - the suction is amazing!! I had vacuumed with my old vacuum two days before buying the fantom and it still picked up enough fur and dirt to make-up a whole new pet!!! Not only that, but on the hardwood floors, the dust bunnies come to you! The attachments are definitly an afterthought and not the best out there, but that's my only drawback so far.

    1-0 out of 5 stars HORRIBLE...No More Fantoms for ME!
    I've owned 2 previous Fantoms and was very pleased with their performance and durability. Yes...I did pay more for them. However, this vacuum is living proof that--YOU GET WHAT YOU PAY FOR!! It is a HORRIBLE vacuum. I spend more time bending over with the hose that releases from the bottom...my back is shot. Their nifty "quick release" canister??? A TOTAL JOKE!! You still have to stick your hand in there to get all the lint, hair, etc. from out of it. Oh, did I mention that after you vacuum an area and think you're done...you only turn around to see some of what you just vacuumed mysteriously ends up behind you! Auto-height adjustment?? Great if you have shag carpeting from the '70s. Anything shorter and you're out of luck. DON'T WASTE YOUR $$$$. I just bought the DYSON ANIMAL from Target/Amazon website. After reading ITS customer reviews--I EAGERLY await it's arrival!!! I'd rather pay $500 and get what I expect!!

    2-0 out of 5 stars Not at all like the old Fantoms!!
    I have had my old Fantom Fury for at least 8 years and it is still going strong. It was so great for dog hair that I have recommended it to everyone I know with pets. About 6 months ago I saw the new Fantom's and decided I'd get another so I didn't have to keep carrying the old one up and down the stairs. While the new one does have great suction like the old one, it is much more cumbersome to use. It is a lot harder to empty it, harder to maneuver around things, and under things and the on-board tools are harder to use because the hose doesn't stretch well. If you get more than a foot away from it, it falls over. Plus, it is much heavier than the old one. The dirt never comes all the way out of the canister and the dog hairs get stuck in there. Plus, it has gotten clogged more times in 6 months than the old one did in 8 years. This one is also not made as well. One wheel will not stay on ours. I definitely would NOT recommend this new product. I now know why this sells for less than the old ones did.

    2-0 out of 5 stars Not Like Old Fantoms At All
    I haved tried several types of Euro Pro Vacuums (hand-held's, small portables. etc.) and everyone of them is cheaply made, doesn't last, and not worth the money. I've had Fantoms is the past and loved them. Since Euro Pro bought out Fantom the quality went down the [sewer.] The biggest problem is the filter and dust container design. The dust container is triangular and the inner filter is round. As soon as dust starts to accumulate it can't freely move in the dust container requiring it to be emptied (very frequently) due to sudden loss in suction power. Spinning the filter to clean does not completely remove the dust from the filter screen. I have to use an old toothbrush to remove the dust. Very messy. Very disappointed with product and Euro Pro. I will never buy any type of appliance from Euro Pro again.

    2-0 out of 5 stars not as good as the old fantoms
    The new fantom twister is not as good as the old fantoms for many reasons.
    1. the filter in the dirt container is always clogged after every time that you vacuum so you have to empty the dust and tap the filter out which is a mess ( so i do it outside)
    2.The suction doesnt seem as strong as the old fantoms.
    Those are the main reasons that i dont like the fantom twister. i think that fantom has taken a major downfall ever sense euro pro bought the company ... Read more


    16. Fantom Genuine Hose for Lightning Vacuum Cleaner

    (price subject to change: see help)
    Asin: B000278S6Y
    Catlog: Kitchen
    Manufacturer: Fantom
    Sales Rank: 99579
    US | Canada | United Kingdom | Germany | France | Japan

    17. Fantom Genuine Vacuum Assembly Hose for Fury

    (price subject to change: see help)
    Asin: B00027O1VA
    Catlog: Kitchen
    Manufacturer: Fantom
    US | Canada | United Kingdom | Germany | France | Japan

    18. Fantom XFH740 3 Genuine Fantom HEPA Filters for Twister FM740

    our price: $29.99
    (price subject to change: see help)
    Asin: B000070IBQ
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 88600
    US | Canada | United Kingdom | Germany | France | Japan

    Amazon.com Review

    Filtering vacuum exhaust means that air returns to rooms asclean as possible. These replacement filters for the Fantom TwisterFM740 vacuum help the machine operate at its maximum potential. The setincludes three replacement filters, each of which lasts between threeand six months, depending on frequency and type of use. If the vacuumis frequently used for fine particles or sawdust, it's a good idea tokeep several extra filters on hand. --Emily Bedard ... Read more

    Features

    • Genuine Fantom True HEPA filters
    • Traps particles in vacuum exhaust
    • Compatible with Fantom Twister FM740

    19. Fatom Hepa Filter
    list price: $39.95
    (price subject to change: see help)
    Asin: B0007YAMS4
    Catlog: Kitchen
    Manufacturer: Fantom technologies
    US | Canada | United Kingdom | Germany | France | Japan

    Product Description

    A certified Hepa Filter replacement cartridge works with all Fantom cyclone XT vacums ... Read more

    Features

    • captures 99.99% of air particules that flow throughit
    • Filter life is 1.5 to 2 years
    • FANTOM HEPA filters certified to exceed HEPA standards

    20. Fantom XFH251 Genuine Fantom HEPA Filter for Falcon

    our price: $29.99
    (price subject to change: see help)
    Asin: B000070IBS
    Catlog: Kitchen
    Manufacturer: Euro-Pro
    Sales Rank: 60743
    US | Canada | United Kingdom | Germany | France | Japan

    Amazon.com Review

    This replacement True HEPA filter fits Fantom Falcon canister vacuums and is designed to remove 99.97 percent of all airborne particles up to 0.3 microns that can cause allergies. This filter has an anti-bacterial barrier to thoroughly trap particles and a carbon filter to reduce odors during vacuuming. This filter benefits your vacuum cleaner as well by improving the air flow and its overall performance. --Cristina Vaamonde ... Read more

    Features

    • Genuine Fantom True HEPA filters, re-engineered to improve airflow and vacuum performance, with anti-bacterial barrier and carbon filtering to reduce odors

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